Job Description

# Positions: 1

Overview:
Jomar Group, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service/ Inside Sales Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems.

Responsibilities:

• Ability to work in a fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users
• Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction
• Manage time effectively, meet performance goals, and work cooperatively with other members of the team
• Accurately process customer transactions such as orders, quotes, etc.
• Determine customer needs and expectations in order to recommend specific products and solutions
• Provide accurate information regarding the availability of in-stock items
• Outbound sales calls to maintain ongoing customer relations and obtain new customer sales
• Follow company policies and procedures
• Present a professional image at all times to customers and during scheduled shift
• Perform other duties as and when required

Job Requirements:

• Bachelor’s Degree in job related field preferred
• A minimum of 1-3 years experience in Customer Service and Sales
• Technical sales a plus
• Attention to detail and accuracy
• Outstanding interpersonal skills
• Good organizational skills
• Team Player
• Customer focused
• Computer efficient